Customer Experience Representative Belgium - Rotterdam

Vacancy information

Publication date:October 06 2020
Employment type:Permanent
Sector:Medical Devices
Function Group:Supply Chain

Functiegroepen: Supply Chain / Customer Service Officer (supply)


For global medical devices organisation active in orthopaedics segment, we have an all-round customer experience position for ambitious and eager French speaking professionals. The company is a significant player in the industry and specifically in the United States, and has a stand-alone entity located in Rotterdam area for the European market. This location has an open and cozy atmosphere, and employs about twenty young and ambitious employees.


The Customer Experience Specialist mainly responsible for the French speaking clients, suppliers, partners or other stakeholders in the European region. In this role your responsibility is managing the order to cash process, loan processes, procurement, and incoming calls and customer inquiries. Besides, you are handling customer complaints and providing appropriate solutions and alternatives to the customer to ensure high quality service. This location has a small warehouse, where you will also be partly handling supply chain related tasks and shipments to our clients.


  • Fluency in French and Dutch
  • Minimum two years of experience in a similar role
  • Being comfortable with using an ERP system and good understanding of Excel
  • Understanding of order management and logistics processes
  • Enthusiastic and ambitious personality
  • Clear in communication


  • Gross monthly salary up to €3.000
  • Professional career development path
  • Healthcare insurance payed by the employer
  • Pension scheme
  • Annual bonus
  • Daily lunch
  • A young and ambitious team of international colleagues.


If you are interested in this job, or in similar ones, please feel free to contact me directly.

Gino Boekelaar
Consultant | Medical Devices




To find out what QTC Recruitment can do for you, please contact us. 
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